OP3portunities Newsletter

Literacy Council of Northern Virginia

Literacy Council

The Literacy Council of Northern Virginia (LCNV) teaches English to adults struggling to get by with little to no English-language skills. Through its Destination Workforce® program, LCNV works with business partners to provide intensive on-the-job English classes, encouraging employees to participate more fully and confidently in the workplace. LCNV's most recent Destination Workforce® class, created in partnership with Crowne Plaza Tysons Corner-Mclean, was made possible through a relationship established by Fairfax County's Office of Public Private Partnership, Tysons Partnership, and B.F. Saul Company Hospitality Group. Each Destination Workforce® course is developed with businesses, which contribute workplace-related content and course goals. Destination Workforce® ensures that employees have the English they need to perform better and advance in their jobs while improving business productivity and customer service.

For Crowne Plaza's Destination Workforce® course, LCNV developed a curriculum around the B.F. Saul Company Hospitality Group's "Our Big 3", a promise to deliver remarkable guest service in the paradigm of the hospitality industry. This focus shaped lessons in which employees learned to communicate with exceptional customer service using housekeeping and banquet-specific terminology. Employees in the course worked hard during each class to continue their commitment to this promise through the power of English language. For their part, Crowne Plaza shined in its commitment to employee development by providing on-site classroom space, paying employees for their time in class, and even serving lunch to all participating team members and LCNV instructors!

At the conclusion of the class, 13 employees were recognized for their hard work and advancements in their English literacy. Crowne Plaza supervisors also celebrated the increased confidence of their team, leading to improved customer service. LCNV applauds the team's accomplishments and looks forward to continuing our collaboration with these dedicated partners.

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  • 50% of LCNV’s population lives below the poverty level ($24,250 for a family of four).

  • In 2016 classes, 81% of students achieved 2 or more life skills or job-readiness goals.

  • 46% of Fairfax County Public School children live in homes where English is not the primary language.

  • 7% of all households in Fairfax County are linguistically isolated.

  • Each year, LCNV serves roughly 1,500 adult learners representing 90 different countries and 60 different languages.

Through a relationship established by Tysons Partnership and Fairfax County Office of Public Private Partnerships (OP3), LCNV developed and delivered a Destination Workforce® course with B.F. Saul Company Hospitality Group’s Crowne Plaza Tysons Corner-Mclean.

Initial investors and business partners  with Destination Workforce® include Accenture, Bank of America, Capital One.


LCNV looks for business partners that provide essential complementary services to their customers. If you are interested in bringing Destination Workforce® to your workplace, contact Ruba Marshood Afzal, Associate Director of Community Engagement at rafzal@lcnv.org.

Make a secure online donation today by visiting lcnv.org, or call 703-237-0866. Your tax-deductible gift will be put to work immediately to help our students reach their goals and lead more productive lives.

Volunteer! Contact volunteers@lcnv.org, or visit lcnv.org for information about upcoming volunteer trainings and opportunities.









Office of Public Private Partnerships

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